Terms and Conditions

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Terms and Conditions 2017-03-14T13:42:37+00:00

All Sales of products and services by Otimo, LLC are subject to the following “Terms and Conditions of Sale”

This sales agreement is made the day this order is processed via online shopping cart by and between Otimo, LLC dba MicroNeedling Supplies (the “Company”), and the customer requesting this online order, as Purchaser (“Purchaser”).

Terms & Conditions

  1. These Terms and Conditions (the “Agreement”) are made and entered into by and between Otimo, LLC, a Utah limited liability company (the “Company”) and any person or entity that acquires any products and/or services from the Company (the “Purchaser,” “You,” and “Your”), namely medical equipment (“Equipment”) and consumable products such as needle tips, topical serums, masks, solutions and any other products or services from the Company that are used as disposable items when administering micro-needling treatments (“Consumables”) (the Equipment and Consumables are collectively referred to as the “Products”) and shall be incorporated into all agreements from time to time made or to be made between the Company and Purchaser, including agreements set out in the Company’s Product Schedules and Order Forms, whether made in writing or in any other tangible or electronic form including without limitation agreements made by facsimile or electronic mail related to the purchase and delivery of Products, unless inconsistent with a separate written agreement between the Company and Purchaser. This Agreement shall apply in place of and prevail over any agreements whether oral or in writing by the Company and any purported provisions to the contrary are hereby excluded or extinguished. Without limiting the generality of the foregoing, the Company will not be bound by any standard or printed terms produced by the Purchaser, unless otherwise agreed to in writing.


  1. Full payment is required prior to the shipment of Products. Upon receipt and inspection of the Product, Purchaser is considered to have accepted the Product and all sales are final. Any unopened Products returned or any refusal of delivery or cancellation of the Purchase Order, including events of default, Clause 12, will be subject to a thirty percent (30%) restocking fee. Goods remain the property of the Company until all monies owed are paid in full. In no event, will refunds be given for any Consumables due to FDA regulations or Company policies. FDA Compliance Regulations mandate all Consumables from the Company cannot be returned for refund or credit once they have been shipped to the Purchaser. All medical device taxes are applied to the full retail price.


  1. As the Purchaser, you represent that You are eighteen (18) years of age or older and eligible to purchase the Products. You agree and understand that the purchase and use of the Products are subject to all applicable laws. You agree (1) to comply with all applicable laws, (2) not to use the Products for illegal purposes, (3) not to export or resell the Products outside of the country in which they are originally sold, (4) not to attempt to modify, reverse engineer, or otherwise tamper with the Products, and (5) to use the Products only as they are intended to be used. The Company’s receipt of Purchaser’s order request and payments of such order reflects Your acceptance of this Agreement including the pricing included with Your order.


  1. PRODUCT SHIPMENT: Product shipment can be expected within manufacturers advised current delivery schedule which is typically 5-10 business days from receipt of Purchaser’s order request for order processing but may be a maximum of thirty (30) days. This is not to be taken as a guaranteed delivery date, and Company makes no guarantee as to the timeliness of delivery from the manufacturer. The Company shall not be liable for any monetary loss or damages of any kind arising from late delivery of the Products to the Purchaser.

International Shipping Duties and Taxes – Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country’s duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment. If your country is not on our list shippable countries, please know that we are working hard to include services to your country in the future.

International Post Office Box (PO Box) addresses: – We regret that we cannot deliver to international post office boxes. A street address is required for international delivery. By accepting these terms & conditions, you agree that you are not providing a Post Office Box address for your shipment. In the event that your shipment is returned to us as undeliverable due to an international PO Box address, we will not be responsible for refunding shipping costs.

International Shipping Costs – International shipping charges vary by the products ordered and the shipping destination. Shipping charges are automatically calculated during the checkout process.

  1. FOB SHIPPING: Deliveries of Products shall be made F.O.B. shipping point. Absent written instructions to the contrary, the Company will select the carrier on behalf of Purchaser but such carrier shall not in any circumstances be construed as an agent of the Company. All shipping charges, insurance costs, plus applicable duties and taxes shall be paid by the Purchaser and shall be non-refundable. Unless otherwise specified in the Purchaser’s purchase order, the Company shall be authorized to make deliveries in partial shipments and to submit invoices in respect of each such partial shipment. Estimated time in transit ranges from 3 to 10 business days and is dependent upon Purchaser’s geographic location, but Company makes no guarantees of any kind as to the timeliness of delivery of the Products.


  1. RISK OF LOSS: Risk of loss or damage for Products shall pass to Purchaser once the Products have left the Company’s location. Title to Equipment shall pass to Purchaser upon payment to the Company for the Products. Purchaser acknowledges that nothing herein shall transfer to Purchaser any intellectual or industrial property right (including without limitation copyright, trade secret, trademark or patent) in any Products. The Company will make reasonable efforts to deliver Products on the dates agreed to in the Company’s product schedules and order forms, but will not be liable for any loss or damage whether directly or indirectly from delays in delivery.


  1. INDEMNITY: Purchaser shall indemnify, defend and hold the Company harmless from and against any and all damages, expenses, liabilities and losses of any kind whatsoever (including, without limitation, attorneys’ fees) arising out of or in connection with the Purchaser’s use of Products supplied, including claims made by any third parties relating to such use.


  1. LIMITATION OF LIABILITY: In no event, shall the Company be liable to Purchaser hereunder or in respect of any Products ordered or delivered to Purchaser, whether in contract, not including negligence or otherwise for a loss of profits or loss of use or for any incidental, consequential, special or indirect damages howsoever caused whether or not the Company has been advised of the possibility of such loss or damage. The Company’s maximum liability to Purchaser under this Agreement shall not exceed the amount paid by Purchaser for the Products which are the subject of the claim and in respect of all claims for Products ordered from the Company to which this Agreement applies the amount paid by Purchaser for the Products which are the subject of the claims; provided that nothing herein shall exclude or restrict the Company’s liability for death or personal injury arising from the negligence of the Company or its employees while acting in the course of their employment.


  1. ENTIRE AGREEMENT: This Agreement constitutes the entire agreement between the Purchaser and the Company regarding the sale of Products to Purchaser. This Agreement may be amended or modified by the Company at any time, without notice to You. However, such amendments shall only apply to Your future purchases of Products. If You do not agree with such amended terms, your only remedy is to not purchase the Products from the Company.


  1. INTELLECTUAL PROPERTY RIGHTS: You acknowledge that Company or its licensors own all right, title and interest in and to the Products and the names used in connection with the Products, and that the Products and such names, logos, and branding constitutes the Company’s intellectual property and may be protected by laws related to intellectual property rights. You therefore agree that You are permitted to use the Products and the proprietary names only as expressly authorized by the Company and this Agreement. MicroNeedling Supplies, the MicroNeedling Supplies logo, and all other names, logos, icons and marks identifying the Company’s products and services are trademarks of MicroNeedling Supplies, LLC and may not be used without the Company’s prior written consent. You agree to not disparage the Company, its officers, its affiliates and/or its brand names through online feedback, directly or otherwise, nor to use harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable communications of any kind or nature. All other product names mentioned are used for identification purposes only and may be trademarks of their respective holders. You may not remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels on any portion of the Products.


  1. WAIVER OF RIGHTS: The waiver by a party of a breach of any provision of this Agreement shall not operate as nor be construed as a waiver of any subsequent breach thereof.


  1. DEFAULT: An event of default shall occur upon the happening of any of the following events:
  • (i) Any non-payment, when due, of any portion of the price or any other sum due to the Company hereunder including a chargeback or reversal of any authorized charges made;
  • (ii) The failure by Purchaser to perform, keep or observe any of the covenants, agreements or other terms of this agreement, or the terms of any other agreement with the Company;
  • (iii) Purchaser becomes insolvent or unable to pay its debts as they mature or become due, or any proceeding is instituted by or against Purchaser alleging that Purchaser is bankrupt, insolvent or unable to pay its debts as they become due; or
  • (iv) The dissolution of Purchaser or the transfer by Purchaser of substantially all of its assets.


  1. ASSIGNMENT: Purchaser shall not assign or transfer or purport to assign or transfer its rights, duties, or obligations under this Agreement. Any attempt to assign, transfer, or delegate any of Your rights, duties, or obligations under this Agreement will be void. This Agreement may be assigned by the Company in its sole discretion. This Agreement shall be binding inure to the benefit of the parties and their respective successors and assigns.


  1. THE NEEDLES OR TIPS PURCHASED HEREUNDER ARE DISPOSABLE NEEDLES OR TIPS AND ARE MANUFACTURED AND INTENDED FOR ONE USE ONLY AND SHOULD BE PROPERLY DISCARDED AFTER ONE USE. By purchasing Products and thus executing this Agreement, Purchaser agrees it shall use the needles sold hereunder only once and will then properly dispose of the needles in a sharps bin. Purchaser also agrees that all use of the needles and the equipment shall be conducted by or under the supervision of a medical director and otherwise in compliance with all state, federal and local or territorial laws and ordinances.


  1. NOTICES. To be effective, any notice, consents, approval or other communication required or permitted under this Agreement shall be in writing, delivered in person, mailed by certified or registered mail, return receipt requested, reputable overnight courier service, or by email to the appropriate party at the following addresses: If to Purchaser: At Purchaser’s street or email address provided as part of Purchaser’s registration, as such information may be updated from time to time. If to the Company:


MicroNeedling Supplies

Attention: Legal Department

140 Island Way #208,

Clearwater FL 33767.


The Company’s notice information may be changed from time to time by posting notice of such change to the Company’s website. Notice given in accordance with this Section shall be deemed effective when received, or if not received by reason of fault of addressee, when delivered.


  • (i) This product is manufactured under strict quality control and inspection processes.
  • (ii) Warranty is to cover the operating defaults after the purchase during the warranty period (1 month after the purchase).
  • (iii) When this product goes out of order under the normal use of customer, the manufacturer will repair it free of charge during the warranty period
  • (iv) Damages (defaults) prescribed below are NOT to be covered by warranty.
    • (a) Users faults by lack of care;
    • (b) Unauthorized electric currency connection defaults;
    • (c) Faults by the users own intention of dismantle repairs;
    • (d) Damages caused by natural disaster (such as fire, flood, earthquake, lightening, etc.)
    • (e) Replacement to new parts


  1. GOVERNING LAW. This Agreement is governed in all respects by the laws of the State of Utah, without regard to conflicts of law provisions. Both Purchaser and Company submit to personal jurisdiction in Salt Lake County, Utah and further agree that any cause of action relating to this Agreement shall be brought in a state or federal court in Salt Lake County, Utah. You agree to voluntarily submit to, hereby consent to, and waive any defense to, the jurisdiction of such courts as to all matters relating to or arising from this Agreement.


  1. INJUNCTIVE RELIEF. You agree and acknowledge that if You breach this Agreement, the Company may have no adequate remedy at law and will suffer irreparable harm because of such a breach and will therefore be entitled to injunctive relief without the obligation of posting a bond.


  1. ELECTRONIC COMMUNICATION. Communications between You and Company may be by electronic means. You consent to receive communications from Company in electronic form, and agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to Purchaser electronically satisfy any legal requirement that such communications would satisfy if they were in writing, other than any non-waivable rights. You and Company each expressly agree to enter into this Agreement and conduct all transactions related thereto electronically pursuant to the Electronic Signatures in Global and National Commerce Act, 15 U.S.C. § 7001 and the Uniform Electronic Transactions Act, Utah Code Ann. §§ 46-4-101 to 46-4-502.


  1. NO THIRD-PARTY BENEFICIARIES. This Agreement is solely for the benefit of Purchaser and Company and is not intended to benefit any third party. No third party may claim any right or benefit under or seek to enforce any term of this Agreement.


  1. RELATIONSHIP OF THE PARTIES. Nothing in this Agreement shall be construed to create a partnership, employment relationship, or joint venture between Purchaser and Company. You and Company are independent contractors.


  1. ENFORCEMENT OF THIS AGREEMENT. In the event it is necessary for Company to enforce its rights under this Agreement, you agree to pay all fees incurred by Company (including attorneys’ fees and collection agency fees).


  1. MISCELLANEOUS. To the extent that a court, tribunal or other governmental authority of competent jurisdiction determines that any law conflicts with the terms of this Agreement, the conflicting terms shall be superseded only to the extent necessary by the terms required by such law. If any provision of this Agreement shall otherwise be unlawful, void, invalid or for any reason unenforceable, then that provision shall be enforced to the maximum extent permissible to reflect the parties’ intent. In either case, the remainder of this Agreement shall continue in full force and effect. The Company shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond the Company’s reasonable control. Except as otherwise provided herein, the remedies provided under this Agreement are cumulative and shall not exclude any other remedies to which You or the Company may be entitled. The section headings used in this Agreement are inserted for convenience only and shall not affect the meaning or interpretation of this Agreement. Unless otherwise expressly provided, the word “including” does not limit the preceding words or terms.


Privacy Policy

This Privacy Policy is effective as of Feb 21st, 2017. MicroNeedling Supplies is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, MicroNeedling Supplies has adopted the following Privacy Policy, which is applicable to information about consumers that it acquires in the course of its business. If you have questions about this privacy policy, please send an email to nick@microneedlingsupplies.com.


Thank you for visiting www.MicroNeedlingSupplies.com  (the “Site”), operated by Otimo, LLC (“Otimo, LLC”, “we”, “us” or “our”). This Privacy Policy (this “Policy”) describes the collection and use of information you provide us through the Site; it does not apply to other online or offline Otimo, LLC sites, products or services. This Policy shall supersede and replace all previous versions thereof. We may need to change the Policy from time to time to address new issues and reflect changes on the Site or in the law. We reserve the right to revise or make any changes to the Policy and your continual use of the Site subsequent to any changes to this Policy will mean that you accept such changes. Therefore, please bookmark this page and review it periodically to assure familiarity with the most current version of the Policy. We will post all changes to the Policy here so that you will always know what information we gather, how we might use that information, and when we will disclose that information to third parties. You can tell that the Policy has been updated by checking the Privacy Policy Effective Date posted on the top of this page.




We collect and retain two types of information about Site visitors: (i) personal information that individual visitors provide when interacting on the Site, or voluntarily at certain other points (such as via forms or emails), including, without limitation, when you register for our online products and services; and (ii) tracking data, which is automatically collected from every Site visitor (collectively, “Information”). The personal information that we gather may include your name, title, company or organization name, work email, work phone, work or home address, and credit card information. Additionally, we may collect information about your job function and/or information about your company depending upon the nature of the Information you submit. Also, if you contact us, we may keep a record of your correspondence, including any Information contained therein.
 When you visit the Site, certain anonymous information about your visit may be automatically captured. This information includes the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the website from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. We attempt to aggregate such tracking data so that no such data is tied to you in any personally-identifiable manner, however, due to the nature of the Internet, this is not always feasible and tracking data may be traceable back to you.


USE OF YOUR INFORMATION.  We use your personal information for the following purposes: 
To register you for Site participation and collect appropriate fees for purchased products and services. To confirm your registration information or communicate with you by email or telephone. To fill in certain registration information for you the next time you visit a MicroNeedling Supplies-operated site and want to purchase additional products and/or services. To respond to your requests or correspondence. To contact you about other products and services that may be of interest to you. We use tracking data for a variety of purposes, including, without limitation, for load balancing metrics, to create reports on user demographics and Site traffic patterns, and to help us diagnose problems with our server or other technical issues relating to the performance or security of the Site. The reports that are generated from tracking data are used for a variety of purposes, including, for example, improving the Site and our services.
 We will not disclose any personal information to third parties, except (i) to parties who perform services for us, as further described below; (ii) when we believe that such disclosure is required by law; (iii) to enforce the Policy; (iv) to protect the rights, property, security or safety of MicroNeedling Supplies, Site users or the public; (v) to respond to an emergency or security breach; (vi) to offer you products and services that may be of interest or applicable to you; or (vi) as otherwise stated in this Policy. 
Please be aware that this Policy and the choices you make on the Site will not necessarily apply to personal information you may have provided to MicroNeedling Supplies in the context of other, separately operated, MicroNeedling Supplies products or services.


MicroNeedling Supplies may hire third-party agents or third-party service providers to operate the Site and to perform functions on our behalf, including packaging, mailing and delivering materials, answering customer questions about products and services, sending postal mail, analyzing data, other administrative tasks, gathering requirements for product upgrades, performing surveys, and/or acting as an agent for third party software, content or services. These third parties have access to the Information needed to perform their functions. We seek to limit such third parties to using the information that is shared with them solely for the purpose of providing such services, however, we cannot be responsible for such third parties’ use of Information not in compliance with this Policy. In addition, we may disclose Information to certain third parties if you have requested or authorized the disclosure of such Information.


By using the Site, you agree and acknowledge that the Site is hosted in the United States. If you are attempting to access the Site from a physical location within the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Site, which is governed by U.S. law and this Policy, you are transferring your Information to the United States and you consent to such transfer and the terms and conditions of this Policy, including the application of the laws of the United States and/or the State of Utah, as further set forth below.


.  We may use cookies or session variables on this Site to ensure the integrity of the registration process. We may use a session cookie that expires soon after you complete the registration process, but could be still stored on your hard drive via your Internet browser.


We retain the right to transfer or assign all Information pursuant to a merger, consolidation or other transaction relating to MicroNeedling Supplies or our assets if the assignee or acquirer agrees to abide by the terms of this Policy.


.  Customer information is collected by MicroNeedling Supplies. You can review and edit your registration information by sending an email to nick@microneedlingsupplies.com.


We take reasonable precautions to protect your Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. We maintain reasonable physical, electronic and procedural safeguards for your Information. You should recognize, however, that there is no such thing as “perfect security” on the Internet and we cannot guarantee the security of your Information. In addition, because Internet communication is unsecure, it is also possible that the information you supply to us or your access of any information via the Site or via email or other electronic means will be intercepted during transmission. We cannot be liable for any breach of our systems or interception of our transmission and, FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM, to the fullest extent provided under law, ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION.


The Site may contain links to other websites. Please be aware that this Policy applies solely to the information collected on the Site. We are not responsible for the privacy practices or the content of other websites. We encourage you to be aware when you are leaving this Site and read the privacy policies of each website that you visit before providing any personally identifiable information. Trademarks displayed on the Site are the trademarks and/or service marks of MicroNeedling Supplies or its affiliates. They may not be used or displayed without MicroNeedling Supplies prior written consent or the appropriate rights holder. All other trademarks, service marks and company names and logos appearing on the Site are the property of their respective owners.
 Other Communications from time to time, we may email Site users information regarding the Site or developments affecting MicroNeedling Supplies. Such emails may be sent to Site users even if they have not requested to receive any communication from us.
 Minors are not eligible to use our Site. If you are under 18, you can use this Site only in conjunction with your parents or guardians.


MicroNeedling Supplies and its affiliates, officers, agents, partners and employees shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use the Site and services or resulting from any information or services obtained or messages received or transactions entered into through the Site or resulting from unauthorized access to or alteration of your transmissions of data, including, but not limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited fully permitted by law. If you are dissatisfied with any portion of the Site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this Site.


We reserve the right to disclose any Information to comply with any law, regulation, decree, judgment, order, subpoena or any other governmental order without any obligation to contest or verify its accuracy.


.  This Policy is governed in all respects by the laws of the State of Utah, without regard to conflicts of law provisions. You agree to submit to personal jurisdiction in Salt Lake County, Utah and further agree that any cause of action relating to this Policy shall be brought in a state or federal court in Salt Lake County, Utah. You agree to voluntarily submit to, hereby consent to, and waive any defense to, the jurisdiction of such courts as to all matters relating to or arising from this Policy.


We may occasionally update this Privacy Policy. When we do, we will also revise the Privacy Policy Effective Date at the top of this Policy. For material changes to this Policy, we will notify you either by placing a prominent notice on the home page of the Site or by directly sending you a notification. We encourage you to periodically review this Policy to stay informed about how we are protecting the personal information we collect. Your continued use of the Site and MicroNeedling Supplies products and services constitutes your agreement to this Policy and any updates.


If any part of this Policy is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Policy shall continue in force and effect.


If you have questions about our Policy or our use of your Information, or if you need help changing your personal information, please contact us by sending email to nick@microneedlingsupplies.com or by writing to MicroNeedling Supplies at:


To: MicroNeedling Supplies

Attn: Customer Care

140 Island Way #208

Clearwater Florida, 33767